Refund & Returns Policy
At ZZ Global Trading, your satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right, we’ve got you covered.
📦 Returns
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You may return your item(s) within 15 days of delivery for a refund or exchange.
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Items must be unused, in their original packaging, and in the same condition as received.
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Certain products (such as personal care, health, and hygiene items) may be non-returnable for safety reasons unless they arrive damaged or defective.
💳 Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–7 business days.
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Shipping costs (if any) are non-refundable.
🔄 Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need to exchange it for the same item, contact our support team.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
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For damaged/defective products, we’ll cover the return shipping cost.
📩 How to Start a Return
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Email us at support@zzglobaltradingllc.com with your order number, item details, and reason for return.
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Our team will provide instructions and a return shipping address.
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Ship the product back securely. Once received, we’ll process your refund/exchange.
✅ Important Notes:
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Please initiate your return within 15 days of receiving your order.
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Products returned after 15 days will not be accepted.
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Clearance or final sale items are non-returnable.
🔥 We’re here to help! If you have any questions about your order or our return process, please contact us at support@zzglobaltradingllc.com.